Email to my Elderly Parents Regarding Refund. Have fun

Scammers Refund scams
1

First time posting. Hopefully doing it right.

Scammer number: 888-743-0586
Scammer website:
Fake service they are refunding: GeekTech
Any other scammer information: Order GT606801249449

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Here is the website they use - http://alphatech.liveblog365.com/