You will need to have Quickbooks installed on our computer and also have some sort of problem with it, he will ask your name and phone nr. (you can give him anything). Tell will ask for your company name and if you own it, so have something prepared. He will then ask you to access support.me so he can remote control your PC. So if you want to get this going, you need Quickbooks installed and you also need to delete some of the files from the installed location so it seems that you have an error. I was not prepared for this, so I had to stop before he could login to my computer and told him that I don’t have admin rights nor the admin password for the moment.