Help with multiple remote access clients running on mom's computer

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#1

Hi everyone. I’ve just started watching your YouTube videos and was going to contact you for another reason, but this morning my mother called. She had a problem with AOL and she google’d “aol.com help”. They found the phone number 888-785-0222 online and called them. They couldn’t explain technically everything they did. I’m an IT professional and I’ve told her she can call me for any computer/network issues she has, but she refuses to and calls out Best Buy’s Geek Squad, and tries to find help online for themselves.

I told her I would look at their system.

I had her install SplashTop Streamer, and found they had installed ALL of these clients:

BOMGAR
TeamViewerHost
GoToAssist
Join.ME
FastSupport

FYI… She’s on a Mac.

I would like someone’s help in finding out where these clients came from. I’m installing ESET on her system now and running an in-depth scan.

I have found log files for some of the apps, and don’t want to delete them until I collect all the relevant information.

Can anyone help?

Thanks,
Joseph