Hi everyone. I’ve just started watching your YouTube videos and was going to contact you for another reason, but this morning my mother called. She had a problem with AOL and she google’d “aol.com help”. They found the phone number 888-785-0222 online and called them. They couldn’t explain technically everything they did. I’m an IT professional and I’ve told her she can call me for any computer/network issues she has, but she refuses to and calls out Best Buy’s Geek Squad, and tries to find help online for themselves.
I told her I would look at their system.
I had her install SplashTop Streamer, and found they had installed ALL of these clients:
FYI… She’s on a Mac.
I would like someone’s help in finding out where these clients came from. I’m installing ESET on her system now and running an in-depth scan.
I have found log files for some of the apps, and don’t want to delete them until I collect all the relevant information.
Can anyone help?